Collections Manager

Collections Manager
Located in northern New Jersey

Base salary $75K-96K depending on skills and experience

Overview:
The Collections Manager will lead efforts to resolve delinquent loan payments and issues with deposit accounts for a credit union. The role involves managing collection activities across consumer, real estate, and commercial loans (including SBA loans), enforcing policies, mitigating losses, and leading a collections team.

Key Responsibilities:

  • Handle delinquent loans and negative deposit accounts, including fraud and charge-offs

  • Recommend and manage repossessions, foreclosures, loan modifications, and legal actions

  • Ensure compliance with collection policies, procedures, and regulations

  • Skip tracing, reporting, and maintaining collection systems (e.g., CarmPro)

  • Liaise with attorneys and executive management regarding legal and high-risk matters

  • Analyze delinquency trends and prepare reports for the Chief Lending Officer (CLO)

  • Supervise collection staff and oversee department performance metrics (KPIs)

  • Identify technology improvements and evaluate vendors for efficiency gains

Requirements:

  • 5+ years in collections, including at least 1 year in a managerial role

  • Background in a bank or credit union, with SBA loan collection experience

  • Bachelor's degree or equivalent experience

  • Deep knowledge of FDCPA, FCRA, bankruptcy, foreclosure, and SBA SOP

  • Strong computer and Excel skills; experience with automated collection systems

Benefits:

  • Competitive salary + annual performance bonus

  • Generous PTO, health/dental/vision insurance, HSA/FSA

  • 401K with match + profit-sharing

  • Paid volunteer days

  • 4-day work week and hybrid work environment after 90 days

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Job Ref: 15033

Salary: $75000 – $96000

Collections Manager
Located in northern New Jersey

Base salary $75K-96K depending on skills and experience

Overview:
The Collections Manager will lead efforts to resolve delinquent loan payments and issues with deposit accounts for a credit union. The role involves managing collection activities across consumer, real estate, and commercial loans (including SBA loans), enforcing policies, mitigating losses, and leading a collections team.

Key Responsibilities:

  • Handle delinquent loans and negative deposit accounts, including fraud and charge-offs

  • Recommend and manage repossessions, foreclosures, loan modifications, and legal actions

  • Ensure compliance with collection policies, procedures, and regulations

  • Skip tracing, reporting, and maintaining collection systems (e.g., CarmPro)

  • Liaise with attorneys and executive management regarding legal and high-risk matters

  • Analyze delinquency trends and prepare reports for the Chief Lending Officer (CLO)

  • Supervise collection staff and oversee department performance metrics (KPIs)

  • Identify technology improvements and evaluate vendors for efficiency gains

Requirements:

  • 5+ years in collections, including at least 1 year in a managerial role

  • Background in a bank or credit union, with SBA loan collection experience

  • Bachelor’s degree or equivalent experience

  • Deep knowledge of FDCPA, FCRA, bankruptcy, foreclosure, and SBA SOP

  • Strong computer and Excel skills; experience with automated collection systems

Benefits:

  • Competitive salary + annual performance bonus

  • Generous PTO, health/dental/vision insurance, HSA/FSA

  • 401K with match + profit-sharing

  • Paid volunteer days

  • 4-day work week and hybrid work environment after 90 days

#acgresourcesjobs
 

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