ACG Resources
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Job Ref: 15215
Salary: $62400 – $62400
Job Title: Operations Assistant
Department: Operations
Location: New York, NY (On-site. 4 days a week)
Language Requirement: Fluent in English; Portuguese proficiency is a plus
About the Role:
We are seeking a detail-oriented and proactive Operations Assistant to join our dynamic Operations team in New York. In this vital support role, you will help ensure the seamless processing of client transactions, uphold high service standards, and support cross-border operational activities. This is an excellent opportunity for someone with a passion for financial services, strong organizational skills, and a client-focused mindset to grow within a global organization.
Key Responsibilities:
- Assist the Client Services team in executing a variety of client instructions, including domestic and international payments, account updates, time deposits, loan drawdowns, and trade finance operations (such as SBLCs).
- Act as a liaison between clients, front-office staff, and the operations team to guarantee timely and precise transaction execution.
- Validate client requests and documentation, ensuring compliance with internal policies and regulatory standards.
- Prepare, review, and distribute client confirmations and communications, including SWIFT messages and emails.
- Monitor transaction status, proactively follow up on pending items, and resolve any discrepancies or issues promptly.
- Maintain accurate and up-to-date client records and transaction logs in accordance with company policies.
- Collaborate closely with the Head Office in Brazil on cross-border transactions and client inquiries.
- Support internal and external audits by providing necessary documentation and insights.
- Continuously seek opportunities to improve processes, enhance client experience, and increase operational efficiency.
Qualifications:
- Bachelor’s degree in Finance, Business, International Relations, or a related field.
- Basic understanding of financial products such as wire transfers, time deposits, commercial loans, and SBLCs.
- Excellent communication skills with a client service-oriented approach.
- Strong attention to detail, highly organized, and capable of managing multiple priorities under tight deadlines.
- Proficiency in Microsoft Office suite (Excel, Outlook, Word).
- Fluent in English; Portuguese language skills are highly advantageous.
What We Offer:
- Competitive annual salary of $62,400.
- An engaging and inclusive work environment with opportunities for career growth within the global organization.
- Hands-on experience in cross-border financial operations and exposure to various banking products.
- Opportunities to develop your skills in client servicing, compliance, and operational support in a fast-paced setting.
Join us and be part of a team committed to excellence in financial services, where your attention to detail and proactive approach will make a difference!
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