ACG Resources
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Job Ref: 15163
Salary: $45000 – $53000
Debt Resolutions Specialist (Collections)
Reston, VA | Direct Hire
We are partnering with a well-established financial institution to identify a Debt Resolutions Specialist to join their team. This opportunity is ideal for someone with experience in consumer collections who is seeking a stable environment, strong benefits, and long-term growth potential.
Compensation
- $45,000 – $53,000 base salary
- Full benefits package
Schedule & Flexibility
- Candidates local to the Reston, VA area are expected to work on-site initially, with eligibility for a hybrid schedule every other week after approximately six months of employment.
- Fully remote candidates may also be considered if currently residing in one of the following states:
- Florida
- Tennessee
- Delaware
- Missouri
- Texas
- Georgia
Key Responsibilities
- Manage and resolve delinquent consumer accounts, including credit cards, personal loans, and mortgages
- Contact borrowers to negotiate repayment arrangements and resolve outstanding balances
- Monitor overdraft and delinquency reports
- Process charge-offs and escalate accounts when appropriate
- Maintain accurate account documentation and records
- Collaborate with internal departments to support account resolution efforts
Qualifications
- 1+ year of collections experience within a financial institution, consumer lending environment, or collections agency
- Experience handling consumer debt collections and repayment negotiations
- Strong communication, negotiation, and conflict resolution skills
- Ability to manage volume and prioritize effectively
- Comfortable working in a collections-focused environment
Work Environment
- Team-oriented and collaborative culture
- Stable organization with strong benefits
- No weekend work
- More relationship-driven and lower-pressure than many traditional agency collection environments
Background Requirements
This position requires the ability to successfully complete a Public Trust background investigation, which may include employment verification, credit history review, and other federally required checks. Candidates must be eligible to obtain and maintain this clearance.
Our client is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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This role requires unrestricted U.S. work authorization. Employer sponsorship is not available.
ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.
To apply, please contact Greg Eidlen
Email: Greg@acgresources.com
Phone number: 646-442-5723