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Job Ref: 14917
Salary: $65000 – $150000
AVP Customer Service bilingual Mandarin (Banking exp required)
Base salary $65k-150k depending on skills and experience
Located onsite in Manhattan with a foreign bank
Qualifications: Bachelor’s degree in Business or related field is required; Master’s Degree is preferred.
- Minimum 4-6 years of work experience in banking business and retail banking Demonstrate sound knowledge of consumer compliance and regulations, as well as banking products and services, and banking operational procedures
- Bilingual capability in Mandarin is required
- Responsibilities:
- Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
- Collect customer’s identification documents in accordance with the Bank’s KYC policy
- Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
- Provide instructional leadership and coaching to staff in resolving complex customer issues
- Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
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