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Job Ref: 14878

Salary: $60000 – $80000

Exciting Career Opportunity: Card and Fraud Dispute/Chargeback Analyst (bilingual Chinese)

Are you passionate about the payments industry and fraud prevention? Do you have a keen eye for detail and a knack for problem-solving? Join a leading foreign bank in Manhattan as a Card and Fraud Dispute/Chargeback Analyst and play a key role in safeguarding customer transactions and resolving disputes in a dynamic financial environment!

Position Overview: As a Card and Fraud Dispute/Chargeback Analyst, you will be at the forefront of managing credit and debit card disputes, working closely with customers and financial institutions to resolve fraud cases in accordance with Reg E and Reg Z. This is an excellent opportunity to leverage your experience in chargeback management and fraud analysis while enjoying competitive pay and career growth potential in a global banking environment.

Key Responsibilities:

  • Dispute Management: Review and assess evidence related to cardholder disputes, applying network rules (Visa, etc.) to determine the validity of claims and drive recovery outcomes.
  • Fraud Analysis: Investigate and resolve fraud-related chargebacks, collaborating with acquirers and issuing banks to handle representments and counterclaims through pre-arbitration or arbitration.
  • Regulatory Compliance: Stay updated on changes to credit/debit card and real-time payment regulations, ensuring all actions comply with relevant laws (Reg E, Reg Z).
  • Reporting & Documentation: Prepare monthly statistical reports to track performance and trends in chargeback and dispute resolution activities.
  • Independent Problem Solving: Work proactively and independently to manage complex cases with little supervision, ensuring efficient and effective dispute resolutions.

What We’re Looking For:

  • Education & Experience: Bachelor’s degree (or equivalent) with 2-3 years of experience in banking, financial services, chargeback management, fraud analysis, or payment processing.
  • Industry Knowledge: Strong understanding of Visa and other payment network rules and regulations, along with the legal framework around chargeback and dispute resolution.
  • Language Skills: Fluent in English (required), with proficiency in Mandarin or Cantonese (reading and writing) preferred
  • Technical Proficiency: Familiarity with Microsoft Office (Word, Excel), with the ability to manage and analyze data effectively.
  • Communication: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.

Why Join Us?

  • Competitive Salary: Base salary between $60K – $80K, depending on your experience and skill set.
  • Career Growth: Gain valuable experience in the payments and fraud analysis space with opportunities to advance in a growing financial institution.
  • Dynamic Work Environment: Join a global, fast-paced team within a foreign bank in the heart of Manhattan, with exposure to a wide range of financial services.
  • Onsite Location: Enjoy working in the vibrant financial hub of Manhattan while being part of a highly collaborative and supportive team.

If you’re ready to take on an exciting challenge in the world of card disputes and fraud management, we want to hear from you! Apply today and bring your expertise to a leading foreign bank in Manhattan!

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