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Job Ref: 14789

Salary: $60000 – $70000

IT Help Desk Administrator
Location: New York, NY
 
Job Summary:
The ideal candidate should possess a strong technical background, excellent problem-solving skills, and exceptional customer service abilities. The IT helpdesk person will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization’s IT infrastructure.
 
End-User Support:
  • Respond to and resolve user inquiries and issues related to hardware, software, and network systems.
  • Provide timely and effective technical support via phone, email, or in-person, ensuring a high level of customer satisfaction.
  • Assist users in resolving hardware, software, and network-related issues.
  • Assist users with the setup, installation, and configuration of computers, peripherals, and software applications.
Troubleshooting and Issue Resolution:
  • Diagnose and resolve hardware and software problems promptly, minimizing downtime and disruption to daily operations.
  • Perform hardware upgrades and replacements as needed.
  • Assist with the setup, configuration, and deployment of desktops, mobile phones, laptops, and other hardware.
  • Coordinate with vendors for hardware repairs and replacements.
 
Network Support:
  • Assist in maintaining and troubleshooting network connectivity issues.
  • Configure and manage routers, switches, and other networking equipment when required.
  • Collaborate with the cybersecurity team to ensure a secure and efficient network infrastructure.
 
System Maintenance:
  • Conduct routine system maintenance tasks, including updates, patches, and security configurations.
  • Monitor IT infrastructure to ensure optimal performance and proactively address potential issues.
  • Perform regular backups and data recovery procedures.
Password Resets and Account Management:
  • Assist users with password resets and account-related issues.
  • Manage user accounts, permissions, and access rights.
Documentation:
  • Create and maintain comprehensive documentation of IT processes, procedures, and user guides.
  • Keep accurate records of support requests, resolutions, and hardware/software inventory.
  • Create user guides and knowledge base articles to facilitate self-help for end-users.
Security and Compliance:
  • Implement and enforce IT security policies to safeguard company data and systems.
  • Stay informed about the latest security threats and collaborate with the security team to implement preventive measures.
Collaboration and Training:
  • Collaborate with other IT professionals and departments to enhance overall IT functionality.
  • Provide training to end-users on IT best practices and the use of hardware/software.
Others:
  • Assist with System End of Day processes when required.
  • Any other tasks the bank may assign.
Minimum Qualifications & Skill:
  • Proven experience as an IT helpdesk specialist or in a similar role.
  • Strong knowledge of macOS and/or Windows operating systems including Active Directory.
  • Familiarity with networking principles and protocols.
  • Excellent troubleshooting and problem-solving skills.
  • Solid understanding of computer hardware, software, and peripherals.
  • Effective communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA A+, Network+, or Security+, Cisco Certified Network Associate (CCNA)) are a plus.
Education:
  • Bachelor’s degree in information technology, Computer Science, or a related field is preferred.

Salary:
Depending on experience & skill
($60,000 – $70,000)
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