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Job Ref: 14627

Salary: $42000 – $90000

Investigation Associate bilingual Mandarin
located onsite in Manhattan

  • Bachelor’s degree required
  • A minimum of 1 year experience in the banking industry required
  • Bilingual abilities in English and Mandarin are required
  • Knowledge of compliance, accounting, statistics, data analytics and clearing/remittance

Job Responsibilities

  • Initiate investigation cases to resolve payment problems
  • Investigate, reconcile and communicate by SWIFT messages /email/ fax with sending bank /beneficiary bank upon discovery of discrepancies
  • Answer and resolve phone inquiries from correspondents or customers
  • Monitor and review cases regularly and ensure all investigation cases are closely followed-up and settled
  • Handle compensation of late payment, back value, amendment, forward value, and used funds, including calculate/clarify the amount of compensation claim as well
  • Instruct payment and receiving section to process payment upon the completion of investigation
  • Handle and processing returning charges
  • Adjust value date of the payment if necessary
  • Prepare SWIFT messages for notification to related banks on behalf of other departments/institutions
  • File and record outstanding, closed, and waived compensation cases on the special forms
  • File, record and balance suspense accounts if necessary
  • Undertake Investigation Late Shift job on a rotation basis and works as back up of department night shift staff when necessary
  • Attend relevant training sessions and complete the training on time


The salary range for the Associate position is $42,000-$90,000. Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.


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