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Job Ref: 14388

We are seeking a Claims Advocate for Commercial Lines team in Florham Park, NJ. The Claims Advocate is responsible for general commercial claims handling in the processing, evaluating, and investigation of claims to resolution.


  • Maintain account files in an orderly sequence according to established procedures, records, or reports.
  • Answer and process all telephone requests; be proactive with day to day contact with client and carriers.
  • Process daily mail, faxes and e-mail.
  • Enter all required data into system to maintain current file data.
  • Obtain, analyze and critique adjusters’ notes periodically for all claims.
  • Submit claims reports, evaluate files for settlement and reserve potential and communicate with customers.
  • Collaborate with teammates to provide exceptional, proactive service in regards to claims resolution.
  • All other duties as assigned
  • Assist with renewal process and policy quoting
  • Assist with Auto ID cards, certificate issuance, running MVRs, and flood determinations
  • Obtaining Loss Runs
  • Assist account manager with some processing and sending policies/endorsements out to insured
  • Follow-up for policy issuance and endorsements


Must possess current NJ Property and Casualty Insurance License.

  • Previous commercial lines insurance experience
  • Experienced Excel and Microsoft Office suite skills required.
  • Knowledge of Applied Epic is a big plus.


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