Job Ref: 14350
SVP Retail Banking
We are representing one of New Jersey's fastest growing, long established and most respected community banks, with an extensive branch network expanding throughout the state is seeking a dynamic, innovative Retail Banker to lead and oversee three (3) areas of the retail bank, the financial center network, customer service center and retail training.
The bank has grown dramatically, both organically and by acquisition and continues to grow – recognized as one of New Jersey's foremost success stories in the banking community.
This position is responsible for leading and overseeing three (3) areas of the retail bank, the financial center network, customer service center and retail training. This position ensures the Bank is well represented and engaged in local business, civic, community organizations to promote the Banks’ brand. In addition, is responsible for the leading and managing the development and implementation of retail banking attraction, expansion and retention strategies that drive financial center and customers service center desired results. The position is also responsible for leading and creating a best-in-class customer service center that will support the financial center network. Will work with CSC management to develop KPIs that drive customer satisfaction and loyalty. The position is also responsible for overseeing the retail bank training strategy. This includes managing all consultant training as well as ensuring that internal training programs are developed to meet the needs of new and existing employees on an ongoing basis. Responsible for overseeing the budgets for these 3 retail areas.
College Degree, or equivalent related business experience.
Minimum of 8 years retail banking experience in a dynamic sales culture.
Excellent communication, organizational and sales management skills required.
Excellent customer service/interpersonal skills required.
Proficiency with various software programs including word processing, spreadsheet and banking software required.