IT Helpdesk Assistant TEMP (Mandarin)

ACG Resources

Job Ref: 13560

IT Helpdesk Assistant TEMP (Mandarin)

Job Description:

–          Complete helpdesk request and troubleshoot any issues raised in helpdesk tickets

–          Assist in the management of Bank-wide workstation, software licenses, and remote accesses (e.g. VPN, email etc.)

–          Ensure the monthly security patches and critical patches are deployed to all systems

–          Assist the PC support team with any projects if needed

 Job Requirements:

–          Bachelor’s degree is required; advanced degree is preferred

–          Major in business IT related field is required

–          Minimum 1 year’s relevant experience is required

–          Experience with computer hardware, software, systems, and peripherals installation is required

–          Good communication skill to guide non-tech users with step-by-step solutions to resolve issues is required

–          Be familiar with Microsoft Office, Windows 10 Enterprise Environment, Avamar, Cisco Jabber, Ivanti’s Landesk, McAfee, MobileIron and Symantec etc.

–          Bilingual proficiency in Chinese Mandarin is highly preferred but not required

Please contact Franca,
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