Senior Case Manager – Life Insurance

ACG Resources

Job Ref: 13450

Senior Case Manager – Life Insurance Kansas City

Our Client, a fast growing technology-driven life insurance company, is searching for an experienced life insurance case manager to lead the case management team. This player/coach role requires a hands-on approach and ability to introduce and implement new processes and tools – in order to help the company meet its day to day goals as well as to scale its operations.

Duties & Responsibilities

  • Lead the case management team ensuring the team meets the company’s goals – on both team and individual level.
  • Provide daily coaching, supervision, and delegation of workload among the team.
  • Manage your own caseload, handle client escalations and vendor concerns.
  • Report on team performance focusing on insights and initiatives to improve metrics.
  • Introduce and implement new and improved processes and tools.
  • Collaborate with and support sales, customer service, and customer success efforts to ensure an exceptional and seamless customer experience.


  • 3 years’ of relevant work experience; previous leadership or mentorship experience required.
  • Demonstrated subject matter expertise and workflow mastery in case management
  • Comfortable in a technology-driven environment and be able to quickly master and implement new technology and software.
  • Capacity to prioritize workload and work in a fast-paced environment.
  • Sense of urgency and problem-solving mindset.
  • Effective and professional communication skills both verbal & written with internal and external customers
  • Experience with multiple carriers is a plus
  • A true teamplayer – take ownership of your work AND your team's success, and take initiative
  • A bachelor’s degree


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