Senior Case Manager – Life Insurance- Kansas City

ACG Resources

Job Ref: 13449

Senior Case Manager – Life Insurance

Our Client, a fast growing technology-driven life insurance company, is searching for an experienced life insurance case manager to lead the case management team. This player/coach role requires a hands-on approach and ability to introduce and implement new processes and tools – in order to help the company meet its day to day goals as well as to scale its operations.

Duties & Responsibilities

  • Lead the case management team ensuring the team meets the company’s goals – on both team and individual level.
  • Provide daily coaching, supervision, and delegation of workload among the team.
  • Manage your own caseload, handle client escalations and vendor concerns.
  • Report on team performance focusing on insights and initiatives to improve metrics.
  • Introduce and implement new and improved processes and tools.
  • Collaborate with and support sales, customer service, and customer success efforts to ensure an exceptional and seamless customer experience.


  • Experience with multiple carriers is strongly preferred
  • 3 years’ of relevant work experience; previous leadership or mentorship experience required.
  • Demonstrated subject matter expertise and workflow mastery in case management
  • Comfortable in a technology-driven environment and be able to quickly master and implement new technology and software.
  • Knowledge of SALESFORCE a Plus
  • Effective and professional communication skills both verbal & written with internal and external customers
  • A true teamplayer – take ownership of your work AND your team's success, and take initiative
  • A bachelor’s degree
  • #acgresourcesjobs
For more jobs like this
Please download our app today to easily participate in our referral program, stay up to date on our latest open positions, quickly communicate with us, and be the first to get updates.” Apple IOS | Android
  Apply with Google   Apply with Twitter
  Apply with Github   Apply with Linkedin   Apply with Indeed
  Stack Overflow